At your desk or on your portable device


Overrun by emails? Battling with your calendar about meetings and appointments? Overwhelmed by flags, tags, rules and tasks? Outlook can be a lawyer’s best friend. But, if it’s not mastered, it can feel like a burden. Learn how to integrate Outlook into your practice to help you work more confidently and effectively.

Learning Outcomes

  • Master core Outlook tools: searching; archiving; managing the junk folder, alerts, mailbox and conversation clean-up; organising meetings; and generating out of office messages. 
  • Discover how to use Outlook more effectively as a time management tool.
  • Become aware of Outlook’s rules and how to use and manage them to best effect.
  • Find out how to set up and use shared folders and calendars.
  • Learn how to manage your address book and contacts.
  • Discover when it is possible to recover deleted items and retrieve sent emails, and how to do this.
  • Find out how to insert signatures and other text automatically into your emails.
  • Become aware of Outlook dangers and how to avoid them.

Who should view?

All lawyers with a working knowledge of Outlook who want to get more out of it as well as those wanting a refresher.  Legal executives, practice managers and support staff may also benefit from attending.

Order timeframe

Access details will be delivered via email within 15 minutes.


Carlene O'Meagher
Senior Business Analyst
Chapman Tripp

Carlene has been delivering IT Training to the legal profession since 1998. Carlene graduated with a BA/LLB from Auckland and practised as a barrister until her head was turned by computers. She spent six years in London working in the IT department at CMS Cameron McKenna, in various roles involving training and working with the business.  

Carlene has worked at Chapman Tripp since 2005, initially joining as an IT Trainer. In her current role of Senior Business Analyst, she delivers IT Training both in the classroom and via e-learning. She also works closely with the legal and support teams to understand their technological needs, ensure systems are delivered to meet those needs, and to help everyone through the change process so they are comfortable with the new systems. She remains suspicious that studying law may inhibit the part of the brain that can drive a computer, but she remains optimistic that, with a helping hand, this process can be reversed.